Refund policy

Return and Refund Policy

Last updated: August 11, 2026

Overview

At Red Newt, we take great pride in the quality of our wines and want you to be completely satisfied with your purchase. Because wine is a perishable, regulated product, our return and refund policy reflects both our commitment to your satisfaction and the legal requirements governing alcohol sales and shipment.

Damaged or Defective Wine

If your order arrives damaged, broken, or with a wine fault (e.g., corked wine, oxidation, or heat damage during transit), please contact us within 7 days of delivery at orders@rednewt.com with your order number and photos of the damage. We will arrange a replacement or issue a store credit at our discretion.

Incorrect Orders

If you receive the wrong items, please contact us within 7 days of delivery. We will correct the order at no additional cost to you.

Returns

Due to state and federal regulations governing the sale and shipment of alcohol, we are unable to accept physical returns of wine. All sales are final once an order has shipped. If you have concerns about your order, please contact us before it ships.

Cancellations

Orders may be cancelled for a full refund if the request is made before the order has been fulfilled and shipped. To request a cancellation, contact us immediately at orders@rednewt.com or by phone at 607-546-4100 x1. Once an order has shipped, it cannot be cancelled.

Refunds

Approved refunds will be issued to your original payment method within 5–10 business days. We do not refund original shipping charges unless the error was ours.

Events and Experiences

Tickets and reservations for tastings, winemaker dinners, and other events are non-refundable but may be transferred to another guest. Please contact us at least 48 hours in advance if you need to make changes.

Contact Us

For any questions about your order, please reach out at orders@rednewt.com or 607-546-4100 x1